Complaint: Do not fall pray to Acronis support staff sales tactics. They did not deliver functioning software and refused to issue credit. Their technical support staff deceived me by omission by forcing purchase of their product and not announcing that the purchase was non-refundable.Be advised that download does not constitute delivery. This is true because Acronis server backup software neither installed nor functioned on my server computers. I contacted the Acronis support group and watched their support staff’s numerous attempts to deliver their non-functioning backup software. They simply did not and could not deliver !!I was forced to buy the product to qualify for technical support. Then the support group completely failed to get it running after several hours with them directly linked to our computers, several downloads of various backup versions, and numerous failed attempts to deliver the backup software I charged to my credit card. In short, they forced a purchase a did not deliver working product.I called Acronis again within 24 hours following this frustrating experience, and requested a credit. Only then was I informed the product was non-refundable !! What !!! What !!! Had I known of their these sales tactics and a clear lack of customer commitments I would never have OKed their demand for purchase tp receive technical support. Fortunately, I canceled their charges to my credit card with a company that does know the meaning of customer support. Bye Bye Acronis. May all your sales erode to much more reliable NAS backup servers.
Tags: Computer Software
Address: 1 Van do Graaff Dr Burlington, MA United States