Air Canada Mississauga Ontario Review

The report below is an email chain between me and an Air Canada representative named Rick that handled my complaint report. Because it is sourced from email it should be read from the bottom upwards. n////////////////////////////////////////////////////////// nRick, nI was told no such thing when speaking with US Airways, simply the incremental cost of $1100 to change the ticket – so the rest of your explanation (while informative) does little to help me. nLastly… and just to be precise… it is not that Air Canada is “unable”” to offer me compensation… they are “”unwilling”” to offer compensation. More semantics to be sure… but it leaves me thinking I understand Air Canada’s position only too well. nHow difficult would it have been for Air Canada to simply offer a future flight credit and maintain a customer? I will be sure to let my wallet speak for me in future

as I have some choice which airlines I fly with. nYour response is unsatisfactory

nBill G

nOn 5/10/2011 6:31 PM

[email protected] wrote: n===============================================================nPlease do not change the Subject Line – Veuillez ne pas modifier le Sujet de ce courrieln=============================================================== nDear Mr. G: nI apologize for the confusion. Had your original ticket been exchanged

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