I purchased two tickets lured by an add on Expedia.com. They claimed to have 24hrs service and the best rates ever. I was travelling with my daughter who could not get her passport in time to make our flights so my initial call was to merely cancel our travelling and use our tickets otherwise. A rough Mr. Norman told me off when I asked the confirmation for the cancelled tickets and for the credit for future traveling. He literally laughed at me and told me off by stating “he was letting me go”” as he had other customers waiting. He wanted me to take his word for it and hold on to my tickets as only proof our cancllation ever happened. I requested to speak with his lead
an even ruder “”agent””
Darla
who advised me not to “”bother”” him but to go read my ticket. At the end of his scolding he hung up
literally