Even though within moments of booking travel, I began trying to cancel a reservation, well within the 24 hour time windo, there is zero customer service. There is no one who ever answers their phones, and after being on hold for hours for over 6 different times, I was hung up on twice. Finally, after the 24 hour window, someone happened to answer the phone to inform me I would have to pay a change fee. Ironically, I had planned on purchasing 3 additional tickets for my children which is why I had to cancel my reservation so my minors could travel with me. They would have made a lot more money, but after experiencing the rude and impossible customer service, the last thing i want to do is pay a change fee and give them more business. I did everything humanly possible to work with their policy, and it appears that their policies are how fully can they rip people off. Yes, they offer lower fares, but the cost ends up being outrageous because they charge you to even have a carryon! I will never travel this airline again and unless you want to pay for a wallet leech, I recommend buyers BEWARE of their deceptive tactics. They are downright illegal, unethical and wrong.