Who has heard of being charged for a hotel weeks before you actually stay there? I hadn’t either until the charge turned up on my credit card two weeks before I travelled anywhere. Ironically, I cancelled the hotel reservation three days before my reserved stay. Regardless, the charge of almost $400 appeared on my credit card. When I called the number to inquire about the mysterious charge, it seemed that others regularly call with this inquiry as they have a whole separate dial-a-number-path for such questions. When I finally got an agent on the phone, she explained to me that it was a pre-paid hotel reservation and that canceling with the hotel didn’t do any good, as I had to cancel with them (a fourth party in fact in this hotel-Kayak-me-reservations company menage-a-quatre). She pointed out several times that by agreeing to the reservations, I had in fact agreed to their policy, and that this was followed up by an e-mail. I did not see it any sort of plain statement: if you want to cancel, you do not call the hotel, you have to call this other company. When I expressed my frustration to the person on the phone, she simply hung up on me.Really, is this how complicated making a hotel reservation is? I am upset about the $400 charged on my credit card for a hotel I did not stay in, and one I actually cancelled.
www.allresnet.com Phoenix, Arizona United States of America