Ameican Airlines Oneonta Alabama Review

Below is a letter I mailed to Gerald Arpey, The President & CEO of American Airlines about a recent trip my family and I made to Chicago. I received a reply several weeks later from the customer service center stating basically that we were “lucky”” to have been given a flight on Delta the next day. nI sent Mr. Arpey a second letter which also attached. I doubt

after reading many blogs

that he will respond to it as well. The problems I have found is that AA executives are very content with their customer service (the lack thereof). nAfter researching

I have found that their employees are no longer loyal and have given up on the compabny because of cutbacks and layoffs and corporate continues to cry 911 and oil prices as the blame. If that is so

why have the executives received salary increases and bonuses? Just a thought. nFirst LetternMr. Gerard J. ArpeynChairman

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