He replied that if we purchased the package that it can be utilized right away! We selected 3 vacations spots in MX and that when we were told that it is High season and the dates we wanted were not available. We asked Ms Moore for a refund , she stated that it will take 7-10 days.It is now, May 16, 2016 and NOTHING has been done!! I have emailed Ms Moore several times since then, she won’t respond to our emails anymore. We are furious with their lack of response! We are going to spread the word yo disregard any faxes that you receive from this company-Expedia, they are arip off !!! We want pur money back right waway…this is bait & switch!!!!!!!