I am a AAdvantage gold status member and wanted to report this frustrating experience that I have been having with AA. Since AA systems couldn’t take my full last time, for all the travels I have been manually entering my AAdvantage gold through your ground staff. For most of the trips I don’t even get the priority access. The latest one is the trip that I made from West Palm beach to DFW to San Jose yesterday and I have been boarded in group 2 and 3. This has been continuing for an year, and I have been following up with your customer care on this for a long time. So far no one has resolved this and hence I am bringing this to you. My AAdvantage gold number is J306Y42 for your reference. I need to be treated in a way a gold status member is treated, and if I am not treated that way how will you rectify this and how am I getting compensated for the bad treatment? On top of this I got a renewal notice for the AAdvantage gold membership to pay 625 $ . Why I should be paying any renewal fee for the service that I don’t get?
Dallas Texas USA