American Airlines Other Review

THIS IS THE WORST AIRLINE IN THE (Civilised) WORLD! Firstly I had permission to bring service animals with me and this was a codeshare flight with American Airlines. Legally they have to allow this when proper medical reasons are given, which were. From USA returning to Europe the staff looked at me as they saw the three trained dogs as if I had two heads as I was sitting to board early in a special area and watched as the crew boarded. I asked the staff if they ever smiled and she told me “no they are always nasty””. Nevertheless

on American soil they followed the law and I embarked with three uncrated service dogs to bring back to Europe. The dogs were exemplary during the flight and almost every passenger at some point came to see them and interact with them and comment that they behaved better than the children (they did not even eliminate one time on the plane). Upon arrival in Madrid I was told I would be assisted-this was a joke-nobody showed to assist me and I was lucky that the gentleman sitting two seats from us who CHOSE to sit there (the row was free) had stayed to ensure the help arrived

he was Spanish living in USA and told me it was NO GUARANTEE being Spain–AND HE WAS RIGHT. He helped me off the airplane as I had many things and the three dogs who needed to find the “”service animal relief area”” (which does not exist in Madrid). I found a man who carries bags and looked for a screen to see where the connecting two hour flight was. I had

at this point

not slept at all because the seats were so cramped on this antiquated Airbus 330 that it is like a short haul flight AND FOR EVERYONE’S INFORMATION: THEY ARE OBLIGED IN THE ONE WORLD ALLIANCE TO TAKE POINTS FROM ANY PARTNER FOR UPGRADES WHICH THEY DENIED THE THREE WEEKS I CALLED BOTH AMERICAN AIRLINES AS WELL AS IBERIAN AIRLINES. AS A RESULT THEY ALSO CHARGED ME FOR BAGGAGE OVERAGE CHARGES WHEN I SHOULD HAVE BEEN WITHIN THE LIMIT AND IN BUSINESS PLUS

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