American Airlines – Rena Dyer Texas Review

ATTN Rena Dyer – To Whom It May Concern At American Airlines : I am writing this message on behalf of my wife, my son and myself. I demand that this letter be sent to a senior manager and that this incident and our concerns be escalated to the highest priority. This letter supersedes all other prior communications. Our family purchased these tickets and flights months ahead of time. The sole purpose of our travels is to attend our son’s (Frank Han Chen’s) West Point graduation ceremony. This is something that we have planned and anticipated for several years. The evidence will show that on or about August of 2014 we had already booked our hotel stay and pre-arranged other accommodations in our itinerary for the purposes of attending our son’s military graduation and then that subsequently on or about January 20th 2015 we had successfully booked and paid for our American Airlines flight. On or about March 12 2015 it was brought to our attention that American Airlines arbitrarily and capriciously canceled our flights months ahead of time and without just cause. This was not a weather or mechanical related cancellation, nor was it a change or cancel requested by us or caused by us. Also this flight and the timing coincidences with West Point and peak graduation period, so there is little to no possibility of flights being canceled for the reason of merging flights to balance load. The change and cancellation inflicted upon us by American Airlines has the effective result of directly causing us to miss the most important portions of our son’s graduation ceremony. This is a priceless event with no monetary equivalence. American Airlines has insulted my family and has repeatedly refused to correct and atone for its wrongs. We have requested to be justly compensated for this unprecedented harm inflected upon our family at the hands of American Airlines and these requests have been denied. As a direct result we have suffered economic setbacks and much emotional damage and mental anguish. Throughout the years we have flown American Airlines countless times and in the past four years our family has spent tens of thousands of dollars on American Airlines flights since our son entered West Point at New York four years ago. We have never in our entire life experienced the sort of unprecedented and capricious and arbitrary flight cancellations and nor do we know of any other case in which something similar had happened to ourselves, or families or our friends. Nor have we in the past ever contacted American Airlines to file any grievance or complaint. When my family called American Airlines to inquire as the the reason the flights was canceled months ahead of time, we were told by an American Airlines representative that “we don’t know””

and in effect there was “”no reason””. Then

the airline further insulted my family by stating that it will consider waiving the change fee. American Airlines unilaterally

arbitrarily and capriciously cancels our flight without just cause

without equitable monetary compensation

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