Where does one begin to explain a company that treats their customers like SH*T complete garbage? AMERICAN AIRLINES THATS WHERE. Highly trained underpaid nasty DISGRUNTLED STAFF. FAT OVER PAID CEOS THAT DO NOTHING. ABSOLUTELY NOTHING. Write a sincere letter of concern to a CEO about lost luggage delayed flights abusive staff, lost items destroyed vacations….one would think, an apologetic reply maybe? An acknowlegement? Something? NOTHING WHETHER YOU WRITE TO DOUG PARKER OR SEAN B OR ANYONE IN MANAGEMENT. NO reply is ever sent. Yes an automated robot reply but thats only followed up by one of their peon staff that get paid to say sorry sir we can no longer help you. After EIGHT MONTHS of being dragged through the mud with AA we thought maybe writing a letter would suffice. NOTHING WAS DONE…$200 VOUCHER… as if we were going to patronise them to get $200 off when we incurred losses of over $3300. Our basic request was that our ticket be replaced in FULL or an upgrade. AA FLAT OUT DENIED EVERYTHING. IF YOUR A SHAREHOLDER READING THIS, PLEASE KNOW THAT WE WILL BE FILING A HUGE LAW SUIT FOR PUNITIVE DAMAGES. IF you have fallen victim heres the CEO’s email LETS HOPE HIS INBOX BREAKS. [email protected] AA destroyed our vacation, lost our luggage for 4 days, damaged our luggage did NOTHING to help other than call us to say NO NO NO. This is airline are the true consumer terrorists of the sky. They steal your money provide non existent service. Even the plane was filthy, bathrooms stunk of urine and floors were caked in it along with #2 splatter. Ignore all price points with AA. Prisoners of the sky.


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