The office is very poorly run and managed. Many times I have requested them to call my home phone for communications and they continue to call the cell phone. Today was really the last when they called me an hour and a half before my schedule appointment to cancel as the new doctor did not consult the former doctor about my case. I made the initial appointment for routine follow-up back in. The office called me about a week before the appointment to let me know that my current doctor was no longer coming in on Thursdays and they must reschedule. They couldn’t get me in for about another month out other than days I am out of town.
I requested to see another doctor to schedule sooner. They made the appointment with another doctor but advised me that it was contingent on the insurance company. I requested they let me know. I did not hear anything back so assumed the appointment was still on. But knowing how poorly the office is managed, I called yesterday afternoon to confirm the appointment and I was assured that it was on. Then they called me this morning to cancel as the new doctor wouldn’t see me. This is not the first time, however.
I took time off work to go to an appointment that was made months in advance. After waiting an hour to see the doctor, the receptionist informed me that there was no record of the appointment. I showed them my appointment card and insisted on seeing a doctor. I finally did see the doctor but after waiting another 45 minutes until all other patients were seen. It seems they don’t document correctly or keep appointment records up to date. This has been very inconvenient. This office needs someone to run it in a professional manner. It is also time to find a new provider.