Apple Vacations and RIU hotels Aurora Illinois Review

I have used Apple Vacaton in the past, was not so bad until I decied to try their Apple 5 Square deal. They take you to a hotel that is titled a RIU hotel, but not even listed in the RIU marketing material with the other hotels. It may be a 3 Apple hotel if even, they tell you it will be a 5 Apple for sure, but if you have ever been to a 5 Apple you know what to expect. First of all you have to walk about 15 min to get from your room to the pool or even the hotel lobby, the have limited room service and only service your fridge every 2 days which is 2 beers and a couple of pops, I am not even kidding about that, that is what the hotel lobby told me, I thought they had made a mistake! The shower leaked all over our room and it was dirty! We called Apple that night and was told we could not transfer until the next day which took all day and $60.00 addtional for each night we wanted to stay at the other Apple hotel! I also picked and payed for our airline seats in advance, I do not like to fly so the seats are very important to me, when we got there on the way there and back we did not get the seats on our itneary, in fact they tried to put us way across the plane from each other both ways! I showed Frontier my Ininery and they told me it was an Apple problem, and on the plane the Apple rep was so rude! I expect my money back for both the airfaire I paid extra for and the 2 days of my husand and my own vacatoin time! I have reached out to Apple many times now, they have done nothing!!!!!! They took my money and my vacation time and ran, they runied our vacation we work all year for! Please report them to the Better Business! Thank you,

Nationwide USA


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