Paid for tech support to keep my Binance Crypto account from being hacked. It was hacked 2 weeks later. Company kept telling me they would get my coins back. THis was in June 2018. Every time they told me they were working on it and to call back in 7-10 working days. I’d call back and was told same thing. It is now December 2018 and they won;t take my calls or call me back when I leave a message. I wonder who took the crypto from my account. They kept promising that they would get my crypto back. Never happened and doesn’t look like it ever will.
*Arcler Desk is a huge scam…basically a criminal company. They steal from you, both access to your information and money. They tell you how great they are as your personal tech support but require you to put their software on your computer. This allows them access to your information 24/7. I contacted them for support on my Binance account for crypto currency. I could not get in and they resolved that issue. They stated/promised that their software would keep me from ever getting hacked as they could monitor and stop any fraudulent transactions.Approximately 2 weeks later, my Crypto account on Binance was hacked and I lost 12,300 XRP which valued at around $3,000. They said the blockchain tried to deposit the coins back but my account wasn’t set up right. So I paid them additional Bitcoin (they said it was to pay the blockchain to attempt again to deposit my stolen XRP. Never happened as the account is still at ZERO coins. Then more excuses why the XRP wasn’t returned to my account. Every time I call they tell me they are working on it and that I need to wait 7–10 more business days and they would have the coin back in my account.Mind you this was June 2018. It is now December 2018 and after numerous calls (every 10 business days), the coins are not in my account and now they don’t answer my calls or call me back. Won’t reply to text messages or e-mails. DO NOT EVER CONTRACT THEM FOR TECH SUPPORT AS YOU WILL LOSE YOUR MONEY. SCAM SCAM SCAM!! *