AT&T Oklahoma City Oklahoma

Complaint: I have been with at&t for several years. Then two years ago, I called in a service call because my internet was very slow but I was paying for the unlimited high priced internet. So they come out and they want to change and charge me for a modem I have owned for several years. After several months of calling and complaining, I finally complained to the BBB and they took the charges off the bill. My internet was still very slow. They kept blaming it on living in an apartment. I called in to pay my bill about three months ago and they offer Direct tv now for $10 per month. I have never had any trouble going over my data. I start watching their Direct tv now and I thought I had unlimited last time I checked. Now I am getting notices of going over data and for ever 50 gb I use they will charge me another $10. I call at&t a million times and they tell me I am going over data due to watching AT&T Direct TV Now. I am finally told this after calling them for two months trying to figure out the problem. I tell them to cancel the Direct TV now. For some reason I am still going over my data alottment when I wasn’t before??????????? Now they are saying I owe them $70 dollars extra for July. I make another BBB complaint because they keep tellling me I continue to go over the data alottment just watching netflix and hulu when I never did before. No one can seem to fix the problem. I get a call from At& T, from some guy “from the office of the President”” who doesn’t speak very good english. After trying to understand him for several minutes and all I hear is “”no change plan

Tags: Internet, Internet Provider, Internet Services, Phone, TV Services, TV/ Internet Service

Address: no change plan. I told him someone changed my plan without my permission. He kept saying “”no change plan

Website: United States

Phone: no change plan””. I asked if there was someone else I could talk to. He said he would get someone else to call me and hung up. I never received a phone call back and they wrote to the bbb and said they could do nothing furhter to help me. At& T is saying I am using 50 GB every two days now and still won”t fix the problem they caused by their Direct TV now. BBB is no help at all. I wanted to add more comments to my complaint they said I couldn’t. I am trying to get rid of at&t and there are no other internet providers in my area

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AT&T Oklahoma City Oklahoma is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
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