Complaint: I tried to cancel an overpriced membership at Lifetime fitness in person, but they told me that they didn’t have anyone that could do that at the time even though it was 8 in the morning. I sent a certified letter to cancel the account, but just got a notice of the gym trying to charge me again. I called Bank of America via the website number and got a Patrick in Tennessee. He was very rude, over talked me, and just kept reading from a script every time I asked him a question. I told him to get me a supervisor which he did. Her name was Brianne, but just like Patrick, she refused to give me an operator number or anyway to identify them other than their first names. Makes it hard to make someone accountable when all you have is a first name huh? Brianne proceeded to tell me that they WOULD NOT stop the payment and would only dispute it after it went through!!!!! What is the purpose of getting notified about a fraudulant pending payment if your bank won’t stop it from going through! I even suggested just canceling the credit card all together which they refused to do as well. For such a huge bank they’re the worst I’ve ever done business with! Don’t expect any help stopping any payments that shouldn’t go through because they WILL NOT help you.
Tags: Bank Fraud, Banks, Collection Agency, Credit Card Service, Internet Fraud, Online Banking, Withdrawing Money Without Authorization
Address: tn United States