I was a regular buyer from Best Buy. I have only one return before this case and that, too, was a rip off/hastle. nFirst, I bought a Fuji digital camera and took the extended warranty. The camera started taking blank frames instead of pictures so I took it in and they said it would take 8 weeks to fix it. Surprised, I reminded the employee that they told me it would be fixed or I would be given a new one, very quickly when I bought the warranty. (I take extended warrantees on everything. It seldom pays but sometimes it does.) I pointed out that my daughter’s second birthday was a couple weeks away and I needed it back. Employee didn’t even express empathy. So, I did the next dumbest thing. nI went to the camera section and asked for the best, while still small, camera. They selected a Nikon. I bought it with extra batteries and several storage cards and the extended warranty. Not a sign of a guy wanting to buy to return. I took it home and tried it for a few days and noticed it was soft focusing. So, I returned it to the store a few days old and told them I wanted to buy a better camera because this one has a problem. The girl who took care of me was surly and examined the return like a super cop. I told her I intended to buy another and she told me to go get it. So, I went and picked out a Canon for more money and yes the extended warranty and replacement battery. (As an aside: The extra battery that the employee picked for me is the wrong size and useless but it is quite a ride to go to return it._ nI took the new camera back to the surly lady who rang up my purchase and returned the Nikon. She gave me the slip to sign, and had charged me about $60 for restocking a defective camera. I explained why this was not fair and she again expressed no empathy and gave me a take it or get out of our way answer. So, I took it. She said their ‘expert’ had looked at the return and there was nothing wrong with it. (Nikon has since acknowledged the problem but I take lots of pictures and edit them. I know focusing problems when I see them.) I asked why anyone would buy a camera and an extended warranty if they didn’t intend to keep it but got no answer. nI have since seen an expose kind of article in the Mpls Star Tribune on Best Buy policies explaining exactly how they treated me. The CEO said that people bought cameras or Big tv sets to impress their friends and returned them when the occasion was over. Perhaps some do but I doubt they take the extended warranty or buy another different modle when they go to return their unwanted weekend rental. nBut, I do feel cheated by Best Buy and would be happy to show authorities all of my purchase receipts and warranty certificates and invite Best Buy to show my return history or even repair history. They are running off good customers but more importantly running off good people with a bad taste in their mouth while running multi million dollar ad campaigns to gain customers. I’m no expert but I think it is very good business to keep a happy customer than to buy a constant stream of new ones. nMichaelnCannon Falls, MinnesotaU.S.A.
Ridgedale, Minnetonka, MMN MINNETONKA, Minnesota U.S.A.
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