Best Buy, Geek Squad Cleveland Ohio Review

We took our computer in to be fixed because of constant shut offs. Ended up paying 500 dollars (in advance I might add) and computer still shuts off. nThey told us it would take 24-48 hours to be fixed. Yea right! nEveryday we would call to check and were told everyday something different from it will be ready in about 3 hours to it hasn’t even been looked at yet. Give me a break all ready. 7 days later I finally got it back with the same problem we took it in for. nWhen I questioned as to why it took so long (not knowing it wasn’t even fixed) I was told that it was hooked up to an overseas company! If I wanted it to be fixed overseas I would have sent it there. I wanted it fixed IN-HOUSE (which to me means someone in that company should have fixed it). Now if we would of had a geek come to our home to fix it…Would he/she still be sitting in my home fixing my computer today? nOh yea they do offer a warranty but will I have to take computer back in? YES and then they will not guantee when I will get it back. nThis is a scam. nDenisenCleveland, OhioU.S.A.

7400 Brookpark Road Cleveland, Ohio U.S.A.


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