Short and to the point here. On 9/7/02, I bought a Lexmark printer from BestBuy online because my Cannon broke down. I chose to pick it up in the Rockford,IL store. Best Buy advertised a $20 rebate. I went to the Rockford store when I was notified via e-mail that it was ready for pick-up. I told the girl at the counter I was here for the printer and told her my name. She asks “Do you have your receipt you printed off from the internet?”” I explained to her I was “”printerless”” and could not do that. nI got the printer and was given a receipt and rebate form. I filled out the rebate form and complied with all instructions to get the reabte. On 11/18/02

I got my receipt

and copy of proof of purchase sent back saying they could not give me the rebate and call a Phone # to find out why. nI was told that since I did not print the rebate form and receipt from the internet

I could not get the receipt. When I told them I could not do that and no where did it say that had to be done that way

I was basically told “”That’s our policy