Best Buy Springfield Minnesota Review

I had puchased a HP notebook from Best Buy for my son to take to college. I bought the service plan for an extra $249.99, along with many accesories. I returned the HP notebook only 3 days after purchasing the computer. It kept freezing up and would not allow us to shut down, enter Outlook Express, or enter MSN messenger. nAfter checking the computer for a whopping 5 minutes ,hooked up to Best Buys internet service provider, the “specialist”” told us we needed to configure Outlook Express and MSN. I told him I would if I could get into Outlook Express and MSN. I also told him the laptop would shut down for 1 and 1/2 hours. Hitting Cntl


delete did not even work. He then insisted it was our internet service provider. I told him our other computer @ home was functioning just fine. The specialist then became very rude and short stating there was nothing wrong and that they could send the “”Geek Squad”” out for another $160.00. I told them I had bought the warranty to which they replied “”does not cover this problem””. He then offered to replace the computer with another. I told him I had previously been told there is no more of these computers in any of the stores. I told him I wanted my money back. I am not going to deal with someone who is snotty and rude to me and calls me a liar. I asked if he would like to pay 1900.00 for a toy that did not work. He then proceeded to charge me a 15% restocking fee because the computer worked “”in their store””

I was unable to get a refund back for the softwear they installed such as Norton

Spy sweeper

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