Best Western Yucca Valley Hotel & Suites Burbank California Review

My Wife and I were moving our Brother-in-law on our weekends from Yucca Valley California to Los Angeles. On the day we booked a room which we had stayed in beforenthe Hotel Receptionist FORGOT to tell us that there was a 24hour cancelation policy. This meant that because we were booking hours before our stay that if our plans changed we would lose the entire nights fee for the stay. Had we been informed up front we would have booked when we reached our destination rather then the few hours before. nWe were charged the full amount of 191.53 and this is where the Service became very bad. When I kindly at first explained that I was not aware of the 24hour policy, I was told by reception there was nothing they could do please leave a message w/ the manager. nI was transferred to a Managers personal cell phone number where I left a brief description of my concern about being charged while unaware of the policy. The Manager did not call me for a week and I had to call again to find out if the message was heard. AgainnI was confronted with the reception who again transferred me to the cell phone of the Manager where I left another message. nWhen I finally heard back from the Manager she refused to give me her name or her Supervisors name and said that in order to process my complaint she would first have to ask the receptionist what their side of the story was before she could make a decision. I said ok. She called a few days later and denied our claim of “being informed”” of the 24hour policy. nWe were told to contact “”Best Western International”” where they took a report contacted the hotel and later we received another call this time from the assistant manager of the Hotel who told us they had been contacted by the International office and the fees charged wouldnremain. nTrevornBurbank

CaliforniaU.S.A.”

56525 Twentynine Palms Hwy, Nationwide U.S.A.

760-365-3555

Share Review:
Yes it is. Based on the user review published on YScam.com, it is strongly advised to avoid Best Western Yucca Valley Hotel & Suites Burbank California Review in any dealing and transaction.
Not really. In spite of the review published here, there has been no response from Best Western Yucca Valley Hotel & Suites Burbank California Review. Lack of accountability is a major factor in determining trust.
Because unlike YScam.com, other websites get paid to remove negative reviews and replace them with fake positive ones.
Best Western Yucca Valley Hotel & Suites Burbank California Review is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
Never trust websites which offer a shady ‘advocacy package’ to businesses. Search for relevant reviews on Ripoff Report and Pissed Consumer to see more unbiased complaints.
The above complaints and comments against Best Western Yucca Valley Hotel & Suites Burbank California Review were submitted by YScam.com user(s) and have been published as-is. YScam.com does not edit, alter or remove content published by it’s users. There’s no amount of money a business can pay to manipulate their complaints and YScam.com will NOT entertain any request to remove the complaint on Best Western Yucca Valley Hotel & Suites Burbank California Review at any cost whatsoever.
>