Blockbuster Video Brookfield Wi Review

On May 11, 2002, I went to rent some video’s at the Blockbuster Video store that I have been using since 1997. I was told that I owed $8.38 for late charges. I said that was impossible since I have health problem’s and don’t work. I have nothing better to do than remember to return tapes on time! nThe young man said they had a system of checks and balances and that I must have been late. (He basically said I was lying like everyone else that claims they are never late.) I put the three tapes back that I was going to rent, pulled out a $20.00 dollar bill and paid the $8.38. I then said that I was not late, and that I would never do business with Blockbuster again. nThe next day, I was still mad about the charge and decided to go in and get more information as to when they said I actually returned the movies. They said their computer timed the return of my movies as approximately 5:00 pm, May 5, 2002, a Sunday. The movies were due back May 2, a Thursday. nUpon returning home, I checked my calendar, and now I know that there is no confusion on my part, because my husband and I were 110 miles away in Fremont, Wisconsin for the whole weekend and didn’t even begin to return home until 4:30 pm on that day. We didn’t get into Brookfield until 6:30 pm to 7:00 pm. How could I have been at two places at once? There is no one else living with us, and we did not give those movies to anyone else to watch and return for us! I did return those movies on time, but because I don’t have a receipt for returning them, I have no proof. n I urge everyone to keep their original receipts and walk their movies in and have them signed off on by a real human being. Don’t use the drop boxes. Protect yourself, and if you are really smart, you will not take this kind of business practice lightly. Vote with your feet, out their door and don’t let a company with “class action”” suits regarding this very issue take your money. nThey are so sure that they are right

that they are basically calling me a liar. How do they account for the fact that we were not even in town at that time? nIf Blockbuster was so concerned about keeping me as a customer

the young man that I first spoke with

and the Manager I later spoke with

should have looked up my account

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