Bridgestone Firestone

Bridgestone / Firestone Bridgestone Firestone BOUGHT NEW — SD TRUCK SPRINGS SHIPPED USED, RETURNED, REPACKAGED DAMAGED PARTS. – BRIDGETON / FIRESTONE INDICATES THE ONLY WAY TO RECEIVE CUSTOMER SERVICE IS THROUGH ATTORNEYS Indianapolis Nationwide!!. BOUGHT NEW — SD TRUCK SPRINGS SHIPPED USED, RETURNED, REPACKAGED DAMAGED PARTS. This document provides information regarding my dispute with SD Truck Springs and Firestone. It is in reverse order, with the most recent first, and my original dispute at the bottom of this document. To fully understand this report, it should be read from bottom up, beginning with my initial complaint. Arguably SD Truck Springs enlisted its Firestone Salesman, Paul Fessel to assist in camouflaging that SD Truck Springs sold as u201cnew,u201d but shipped me a Ride-Rite Airbag kit that was used, returned, repackaged and reshipped. Mr. Fessel admits that SD Truck Springs is a direct customer (distributor) of Firestone. He states that they do not have a history of service issues with SD Truck Springs. A cursory review on on-line reviews would enlighten Firestone that SD Truck Springs has a substantial reputation on the Internet. As only a couple of examples: Itu2019s Reviews Rating of 2.5, 3.4 and lower from reputable sources should be concerning u2018 Browse: resellerratings.com/store/SD_TRUCK_SPRING_11/review/9524537#comment9524537 google.com/?gws_rd=ssl#safe=off&q=sd+truck&lrd=0x89e837ec3e229d65:0x14096ca81ec59324,1 Competitive ratings for the same product range 4.7 u2018 5.0. u2018 Browse: .google.com/shopping/product/11479671254159409484/reviews?sclient=psy-ab&safe=off&biw=1258&bih=1163&q=ride+rite+2550&oq=rid&pbx=1&bav=on.2,or.r_cp.&bvm=bv.98197061,d.eXY&pf=p&gs_rn=64&gs_ri=psy-ab&gs_mss=camoflogi&tok=5v9QDH5oFzE8pjOlmqUgFA&pq=sd+truck&cp=3&gs_id=37&xhr=t&tch=1&ech=5&psi=l4qvVYedH47FgwSj2oKoBQ.1437567640144.5&sa=X&sqi=2&ved=0CKABELwkahUKEwiDwIOR3-7GAhXLkw0KHa4jBUY resellerratings.com/store/eTrailer yelp.com/biz/summit-racing-equipment-tallmadge Mr. Fessel states that u201cWeu201d did take the time to review the videos attached. I believe that it is necessary to obtain statements or affidavits from all of the parties that are included in u201cWe.u201d Mr. Fessel states, u201cSpecifically to the Ride-Rite air spring kit, it is Firestoneu2019s opinion that the kit is in fact new, and has not been installed.u201d My allegations are that someone u2018attemptedu2019 to install it, and a forensic examination of this kit can provide confirmation. It appears that the first buyer of this kit may have simply purchased the wrong kit, and therefore there would not be any torque marks as stated by Mr. Fessel; u201cu2026We couldnu2019t see any witness marks around the bolt holes to indicate that the brackets had been torqued (sic) down with the bolts which leads us to believe that it hasnu2019t been installed prior.u201d Mr. Fessel states that; u201cu2026The dirt you note on the air springs is in part the waxes we add to our rubber compound to keep it pliable in the most extreme weather conditionsu2026u201d In fact, the airbags have substantial grit, sand or dirt. Forensic examination will identify all materials that are contaminating the airbags. Further, simply compare the photos on SD Truck Springs website, Amazon and others. The photos are not representative of what we see in the videos of my neighbor and I as we unpackaged the kit. sdtrucksprings.com/firestone-2550-ride-rite-air-bag-kit-99-04-ford-f250-f350-fifth-goose-hitch?gclid=Cj0KEQjw_rytBRDVhZeQrbzn_q0BEiQAjnbSHCudvGm7gbFZTAYehkuihQ0bgjj0gI5W6Zir_m4d9o4aAo3f8P8HAQ&zenid=922795c190f0979467a09709d5516014 amazon.com/dp/B007CDTZKY/ref=wl_it_dp_o_pC_nS_ttl?_encoding=UTF8&colid=UZ6TTHFFU9K1&coliid=I1L43WFOAIPUY realtruck.com/firestone-air-bag-suspension-kits/?utm_campaign=product_ads&utm_source=google&utm_medium=cpc&utm_content=464132&productid=464132&cparam=1104027&gclid=Cj0KEQjw_rytBRDVhZeQrbzn_q0BEiQAjnbSHAt_1yZ_FEkkBEPlzVQG-Jrd2AVJW7ivu4QHXlOg4uMaAoOY8P8HAQ Mr. Fessel states; u201c…The bracket appearance isnu2019t ideal, but is somewhat common given how the product is often handled and jostled about in transit.u201d The markings present on the brackets that show scrape marks from attempting to fit it into an area on a truck did not occur in shipping. Mr. Fessel states; u201cu2026While outside of our normal warranty remedy, in the interest of your satisfaction we are willing to send replacement hardware for this kit. The bolt bag was split open (perhaps in transit)u201d The bolt-bag was not torn in transit. It has every characteristic of being deliberately opened by human hands. The kit was ordered as new. What was delivered was not new. Offering to replace a bag of bolts is at best, a pathetic offering to a customer who has clearly been wronged by Firestoneu2019s distributor. The matter was escalated to Firestoneu2019s associate general counsel, which indicates that Firestone has taken a position that litigation is the way to resolve a simple customer dispute. Buy a product, have a legitimate complaint and the only resolution is litigation? Wow! The email I received from Mr. Fessel is below. Dear Mr. K, I am the sales manager for the Ride-Riteu2122 product line. We have received your message regarding your dissatisfaction with a recent transaction with SDTruck. SDTruck is a direct customer of Firestoneu2019s. We do not have a history of service issues with them, and appreciate you bringing this to our attention. We did take the time to review the videos attached. They were helpful to illustrate your concerns. We cannot speak to the compressor kit, as the Wireless One kit is manufactured by Air Lift Company out of Lansing, Michigan. Air Lift is a competitor of Firestone Ride-Rite. AirLift would need to provide feedback as to the completeness and condition of their product. Specifically to the Ride-Rite air spring kit, it is Firestoneu2019s opinion that the kit is in fact new, and has not been installed. The dirt you note on the air springs is in part the waxes we add to our rubber compound to keep it pliable in the most extreme weather conditions, extending the life of the product. The benefit is our air springs last longer than anyone elseu2019s, the drawback is that these waxes tend to u201cbloomu201d, especially in the summer, leaving the dusty or dirty appearance you see. If you push your finger into the bellows, youu2019ll see more come waxes u201cbloomu201d out around the pressure point. This is normal, and occurs with 100% of the Ride-Rite air springs we produce. The bracket appearance isnu2019t ideal, but is somewhat common given how the product is often handled and jostled about in transit. Firestone select the bracket material grade and thickness to last for a very long time, and even if chipped will perform reliably under your truck; we anticipate the brackets being chipped at some time, either through handling or due to road debris, so we engineer to that level. We couldnu2019t see any witness marks around the bolt holes to indicate that the brackets had been torqued down with the bolts which leads us to believe that it hasnu2019t been installed prior. While outside of our normal warranty remedy, in the interest of your satisfaction we are willing to send replacement hardware for this kit. The bolt bag was split open (perhaps in transit), and nuts and bolts were falling out of the bag. We donu2019t want to trouble you with taking an inventory of what you have, or what fell out, weu2019ll send out the entirety of the bolt kit. Replacement hardware would give you a fully functional and complete kit based on what we could see in the video. I am copying our tech and customer support desk ([email protected]) If you would like to receive the replacement hardware bag, please confirm via return e-mail and copy them. They will get one sent out to you promptly. We appreciate your business and purchasing our product. While it has started off with difficulty, we are confident that the kit you have will provide you with many years of trouble-free service. Regards, Paul Paul Fessel Firestone Industrial Products 250 W 96th Street Indianapolis, IN 46260 USA email: [email protected] firestoneip.com ride-rite.com My original complaint, and links to the videos opening the boxes is below: BOUGHT NEW – SD TRUCK SPRINGS SHIPPED USED, REURNED, REPACKAGED DAMAGED PARTS I tow a 2011 Keystone Alpine 3500RE with my Ford F-350. I was told that the Firestone Airbag kit would help stabilize the ride even more than having Dual Real Wheels. On July 8, 2015, I ordered the DEI-2550 Firestone Airbag Kit from SDTruckSprings.com for my 2010 Ford F-350 King Ranch 4×4 DRW truck. I also ordered an air compressor to use for inflation of these airbags via wireless remote. The total order cost was $630.00 (Six Hundred Thirty Dollars). The shipment was delivered on July 13, 2015 via interstate commerce. I asked a neighbor who is a mechanic and United States Navy Submariner if he would assist me with installing the airbags and compressor. July 17, 2015 was the first day my neighbor had off to assist. As with most expensive items I order on line, I videotaped opening the boxes in the event there was any damage or other issues with the order. Please view the videos at the links below. What I received was a returned and repackaged kit, and we do not even know if it has all of the parts. The two videos show my neighbor and I opening the boxes, which proves that the kit that SDTruckSprings.com sent was obviously previously sold, returned and re-packaged. Arguably, SDTruckSprings.com knowingly and deliberately engaged in the interstate perpetration of fraud. I spoke with SDTruckSprings.com customer service and advised them that the product I received was obviously a return and repackaged kit and they appear to have been previously installed on another truck. After the expected denial, I told the customer service agent that I video taped opening the boxes. The answer I received from SDTruckSprings.com customer service was, [paraphrased] u2018Did you video tape someone installing them on another truck?u2019 My reply was pointed. In my opinion, that answer indicated a deliberate defensive posture and an admission that the company knowingly does this as a customary practice. He said he would transfer me to a supervisor, and the line disconnected. The videos speak for themselves. Video 1 of 2 – youtu.be/_ReyS-tcoeY Video 2 of 2 – youtu.be/QMTyQU66wbQ SDTruckSprings.com contact information is: SD Truck Springs 14C Union Ave Ronkonkoma, NY 11779 Toll Free – (877) 774-6473 Telephone – (631) 588-8777 Fax – (800) 485-7534 .sdtrucksprings.com [email protected]

Read Scam Report against Bridgestone Firestone at –

www.skepticfiles.org/scam/bridgestone-firestone/

Share Review:
Yes it is. Based on the user review published on YScam.com, it is strongly advised to avoid Bridgestone Firestone in any dealing and transaction.
Not really. In spite of the review published here, there has been no response from Bridgestone Firestone. Lack of accountability is a major factor in determining trust.
Because unlike YScam.com, other websites get paid to remove negative reviews and replace them with fake positive ones.
Bridgestone Firestone is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
Never trust websites which offer a shady ‘advocacy package’ to businesses. Search for relevant reviews on Ripoff Report and Pissed Consumer to see more unbiased complaints.
The above complaints and comments against Bridgestone Firestone were submitted by YScam.com user(s) and have been published as-is. YScam.com does not edit, alter or remove content published by it’s users. There’s no amount of money a business can pay to manipulate their complaints and YScam.com will NOT entertain any request to remove the complaint on Bridgestone Firestone at any cost whatsoever.
>