Buyyourownmodem.com Atlanta Georgia

Complaint: I bought a Comcast modem in June, 2017 to avoid the leasing charges from Comcast. The modem worked perfectly. However, after 3 months I noticed that I was still getting a leasing charge although I returned my original modem to Comcast. I called Comcast to inquire why I was still being charged for this modem. I was told that the modem I purchased from BYOM (buy your own modem.com) was owned by Comcast. I subsequently contacted BYOM to request a refund or replacement. They said they could not do that unless I had written proof from Comcast that the modem in question was actually their own. None of the Customer Service agents I spoke with over several calls could provide me with this proof. I wrote to the Comcast president’s office for help. An agent referred me a “escalation”” agent who after 2 weeks provided me with the proof I needed. I re-contacted BYOM with this proof and they authorized a return. I returned the Comcast-owned modem and instead of a refund

Tags: Computer Mail Order

Address: they sent me a much used separate modem and router (although the one I purchased was a combined unit). This was definitely not what I requested and so I requested a refund. In fairness to BYOM

Website: only an email address. This problem with them could have more easily resolved with a phone call as opposed to numerous emails. If you want to avoid hassles such as the one I experienced

Phone: after 2 weeks they did send me a full refund. Keep in mind that this entire process took 8 months just to get a simple refund for an issue that was not the buyer’s fault. As other posters have said

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Yes it is. Based on the user review published on YScam.com, it is strongly advised to avoid Buyyourownmodem.com Atlanta Georgia in any dealing and transaction.
Not really. In spite of the review published here, there has been no response from Buyyourownmodem.com Atlanta Georgia. Lack of accountability is a major factor in determining trust.
Because unlike YScam.com, other websites get paid to remove negative reviews and replace them with fake positive ones.
Buyyourownmodem.com Atlanta Georgia is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
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