Complaint: I bought a Comcast modem in June, 2017 to avoid the leasing charges from Comcast. The modem worked perfectly. However, after 3 months I noticed that I was still getting a leasing charge although I returned my original modem to Comcast. I called Comcast to inquire why I was still being charged for this modem. I was told that the modem I purchased from BYOM (buy your own modem.com) was owned by Comcast. I subsequently contacted BYOM to request a refund or replacement. They said they could not do that unless I had written proof from Comcast that the modem in question was actually their own. None of the Customer Service agents I spoke with over several calls could provide me with this proof. I wrote to the Comcast president’s office for help. An agent referred me a “escalation”” agent who after 2 weeks provided me with the proof I needed. I re-contacted BYOM with this proof and they authorized a return. I returned the Comcast-owned modem and instead of a refund

Tags: Computer Mail Order

Address: they sent me a much used separate modem and router (although the one I purchased was a combined unit). This was definitely not what I requested and so I requested a refund. In fairness to BYOM

Website: only an email address. This problem with them could have more easily resolved with a phone call as opposed to numerous emails. If you want to avoid hassles such as the one I experienced

Phone: after 2 weeks they did send me a full refund. Keep in mind that this entire process took 8 months just to get a simple refund for an issue that was not the buyer’s fault. As other posters have said