I rented a cabin from Cabins of Gatlinburg for Thanksgiving. Upon arrival we realized the cabin was not as pictured. The master bed was held up by cinder blocks, some of the blinds wouldnt open, the bench cushion on the deck was shredded, the tvs wouldnt work, the arcade and juke box wouldnt work, there was garbage under the 2nd bed, and bugs and dust everywhere. There was a hot tub (which was not listed and we didnt anticipate using) on the deck holding nasty water and without a cover, this created a hazardous situation. We immediatly called Cabins of Gatlinburg to discuss relocating to another cabin or a refund. We were told that there would be no refund, and we could fight it, but wouldnt win. There was never an apology for the condition of the house or offer of another rental home. They also hung the phone up. We made almost 40 calls in the next hour or so, with no anwer or return call. We sought assistance at the Gatlinburg Chamber of Commerce, and their calls went unanswered, and unreturned as well. Apparently this is business as usual for Cabins of Gatlinburg. We were fortunate enough to find a very nice cabin – with another company, and for about the same price. I have never dealt with a company that is so unprofessional! Dont rent from them, dont ruin your vacation! They are incompetent, unprofessional, and obviously desperate for money. Scammers are everywhere!
P.O Box 474 Gatlinburg, Tennessee USA