Camelback Kia Andrea Burchette Johnny Rodriquez Worst Car Buying Experience EVER Phoenix Arizona!!
Camelback Kia u2018 Phoenix, AZ – review Worst car buying experience ever!!!!! Please read so this kind of car experience doesnu2019t happen to youu2026 On June 15th I purchased a Kia soul from Camelback Kia. I went there as they called me from an internet enquiry. Chris Robinson called very helpful, courteous and encouraging. Two years ago I had purchased a Kia Soul from Mark Kia in Scottsdale and thought I had a bad experience, so I went to the Phoenix dealership (Camelback Kia). Huge Mistakeu2026 When I got there I talked to Chris Robinson the sales manager and he introduced me to John Vance who was the car salesman they were assigning to me. They quoted me a price for the car and promised to pay my first payment plus 4 years worth of oil changes as their service dept. was to far for me to travel to get the oil changed on a regular basis. That came to a total of $565.00. I told them that I had a social event I needed to attend and they assured me it would take an hour to do the payer work. I got there around noon and didnu2019t get out until after 4:00 that afternoon. When completing the paperwork I explained thoroughly that I did not want an extended warranty or gap insurance. However, later that night I realized in my anxious state to get out of there that they slipped an $800.00 extended warranty into the paperwork which I inadvertently signed by mistake. The next day I realizing the error and called and after a heated conversation they agreed not to put the warranty on my loan. However, during that conversation with the finance guy, John Rodriquez, he tried to get me to agree to the extended warranty stating that they had me on camera saying I wanted it. Isnu2019t that against the law????? That certainly made me upset but let it go when he took the warranty off the loan. To sign papers to get the warranty off the loan I had to again drive downtown Phoenix from So. Scottsdale. Then a couple days later I discovered that the heavy plastic strip on the back flip up door was warped and coming off the vehicle. I again drove down after work to show them and at that point I didnu2019t even want the car any more but they wouldnu2019t consider trading for another car or helping in any way. So I scheduled an apt. with Mark Kia in Scottsdale, close to my home, and they got it replaced. They promised me, both John Rodriquez and Chris Robinson, that I would be receiving the $565.00 check very shortly. After 45 days without that check I began calling and no one would return my calls, not Chris, Johnny or John my supposed salesman that never did offer me any assistance. Didnu2019t even explain the features of the car, just helped me move my stuff from one car to the other and it was see you lateru2026bye. I paid my first payment which they promised to pay and called repeatedly to find out what was going on. Finally I drove to the dealership again to speak in person to Chris or John. After waiting for 30 minutes Chris finally talked to me and promised he would get it taken care of. During that waiting period while I was standing outside the Sales Room where they work the numbers, some customers in a partial glass enclosure were talking to a sales person that I couldnu2019t see. They kept looking my way and I believed them to be wondering why it was taking so long for me to get some assistance. I kind of shrugged my shoulders, shaking my head and turned away very discussed. Then while I was talking to Chris, the dealership manager, Andrea Burchette comes out and starts yelling at me that I told his customers not to buy a car from him. This is all out in the main lobby with everyone looking at me and Chris. Chris turned all red with embarrassment and I was appalled by the experience. I couldnu2019t get out of there fast enough as by now Iu2019m really discussed with the whole experience. A couple days later I again talked to Chris, he gave me his cell number with more promises but he did refer me to Lee in accounting who told me the check was going out the next day. 5 days later when I hadnu2019t heard anything I called Chrisu2019s cell and he was on his day off. He didnu2019t call back the next day so late that afternoon I tried calling the dealership again and was told Chris Robinson no longer worked there. I ask for Lee and he no longer worked there. Disappointed I asked for Johnny Rodriquez and they said they would have him call me backu2026 no such luck. The next day I called again and ask for Johnny and/or John Vanceu2026 I was told John Vance no longer worked there. Now thatu2019s 3 people gone from June to August. I had to drive back to the dealership and deal with the shady finance guy who films people while he works his deals and throw warranties in that you donu2019t want. Again I had to wait at least 20 minutes before he could come out of the sales office as he is now a Sales Manager, probably took Chris Robinsonu2019s place. Chris was such a great guyu2026 He was the whole reason I bought the car at this dealership. While Iu2019m waiting for Johnny who is behind a glass closed door space talking it over with the General Manager Andrea Burchette who yelled at me on a prior occasion. They are discussing me and Andrea is shaking his head and saying no to my missing check. Finally Tito, another salesman, comes out and tells me that they will talk to accounting tomorrow and resolve the issue. However, at this point I wanted some proof that this would actually happen so I asked for it in writing. After another 20 minutes Tito comes out with a written slip saying that they owe me $250.00 for oil changes and they canu2019t confirm the actual payment that they promised of $316.00 until they check some board in accounting which is closed. Reluctantly, I take the slip with the promise that it will be all taken care of the next day, which is a Friday. When I call in late afternoon, anticipating another drive to the dealership downtown Phoenix, Johnny tells me that he has the check but no one is around to sign it. Plus, the check is only for $466.00 and when I question why itu2019s short $100.00 he says take it or leaveu2026 your choice. The following Monday I go back to the dealership by 4:30 and Tito ends up running around to get the check signed and tells me how sorry he is for all the delays. So I go to deposit the check and am told it isnu2019t any good, wait until tomorrow and maybe it will clear. It did clear the next day. I would never by another Kia with this kind of service. The customer service is horrible, they donu2019t return phone calls, and they donu2019t live up to their promises/deals. What a pathetic Dealership this is. KIA Should be ashamed for allowing this to happen. Is this the kind of structure that trickles down from the CEO at KIA? If you go on cars.com/dealers/23665/camelback-hyundai-kia/reviews and you will see numerous complaints against Camelback Kia. Check out all the different sites with regards to compliants/reviews. I didnu2019t check them out. My Mistake! I wrote all this so that others wonu2019t have the misfortune of dealing with these crooks. I never even haggled with the asking price of the car. Iu2019d like to think that I could have gotten a much better deal some where else with better service. Worst car buying experience ever!!!!!