So I’m finally done with this practice, after being a patient for nearly a decade. Never mind their rundown offices and their website straight out of the 90s, which up to now I’ve tried to overlook. I have been in good health and have a high-deductible health plan, so I haven’t gone to the doctor in a while.
About a year and a half ago, I had the cold that wouldn’t go away (which ultimately was diagnosed bronchitis and a touch of pneumonia), and when I tried to get in the same day I was having a non-stop coughing fit, I couldn’t. Instead I went to one of the local urgent care clinics, and had a great experience. Afterwards, Dr. Povar called me up and chewed me out for going elsewhere, saying I should have waited until they could see me. (This is actually the first time I’ve had any contact with Dr. Povar the entire time — although she is my primary care physician, all my appointments have been assigned to the revolving door of nurse practitioners at the practice.)
Sorry, when I’m sick, and I can go somewhere a few blocks away and get in to see an actual doctor within an hour (after waiting in a pleasant, modernized waiting room with computerized check-in and then quickly assigned to an exam room so I can lay down and cough in peace), then I’m not going to wait for several days to then sit in a packed and dilapidated waiting room, fill out a bunch of forms by hand, and then have someone who’s not even a doctor give me the same diagnosis and care.
Today, after waiting for over a week to see if a fairly serious issue would go away, I tried to get an appointment in the next few days. However, when they looked me up, they said that since I haven’t been seen in the last three years, I would be considered a new patient, and would have to wait over a month to get in.
Let me see if I have this straight: the only time I needed you in the last three years, you wouldn’t see me right away, so now you won’t see me right away because I haven’t seen you in the last three years. Umm, no. I’m done. I found another practice close to my home which gets good reviews, and made a new patient appointment in a week. Their website is modern and you can set up appointments online, so I’m already ahead of the game.