Candy Jerkins Albuquerque New Mexico

Complaint: Before I ordered from Candi, I sent an email to her asking questions to make sure she was a good fit for me. She responded immediately. I really liked one of her pre-made logos. After communicating with her I immediately ordered the Pre-made Logo & matching business card, along with a couple PSD files. I did not have my name for my business picked out yet, website or phone number. I wrote on Jan 21st & never received a reply. I wrote back a couple times, still no reply so finally sent a message on her Contact me website. She finally responded back on Feb 6th stating it had gone to her spam mail. On Feb 11th & then heard back again from her on Feb 15th. I responded back to her on Feb 15th that I wanted to set up a time to speak with her before she did my custom business card. I never received another response. I resent emails to her 3 more times & each time sent a message on her Contact Me webpage. No response! So on 3/21 I finally sent her a message that I filed a claim with BBB & here on I also noted that I expected a refund or I would be getting an attorney to sue her. Amazingly she got that email. To her credit she did send a refund, along with an email stating “We have refunded your order. We have sent multiple emails to you in response. And have not received any responses. There seems to be issues with your email account as stated before. We have no reason to not fulfill your order request and were patient with you when you needed to wait until your details came together. We wish you the best. Thanks.”” I could account for issues if this was an isolated incident

Tags: Computer Graphics

Address: but this really appears to be an overall pattern for her. I am very sad that someone chooses to run there business so unprofessionally!”


Phone: Internet USA

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Candy Jerkins Albuquerque New Mexico is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
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