CARNIVAL CRUISE LINES Las Vegas Nevada Review

My wife and I prebooked a New Years Eve cruise with Carnival with full payment due by Oct 16, 2012. We have cruised prior on Carnival and a few times on Royal carribean as well. Prior to the Oct. 16th due date, a customer service rep at Carnival extended my due date to Oct. 26th, 2012 Sometime on Oct 25th or early Oct 26th I called Carnival and spoke to a male customer service rep. Unfortunately I did not get his name. As I was waiting on 2 checks I received to clear, I asked him specifically if it was ok if I made 2 payments on the approx. $2900. balance. I already had $1500. cleared, but did not want to trigger a cancellation by not making the payment all in a lump sum.He very clearly stated that I could make multiple payments till balance was paid in full, and that the computer would NOT automatically cancel my trip without an email. I asked numerous times, but kept getting reassured that this was ok. I paid the $1500. online earlier on Friday Oct. 26th, and waitied for my other check to clear. It did, but when I attempted to pay the balance later that night(after 9p PST), I stated to get a “ERROR”” page saying that Carnival was having technical difficulty and I could email the technical services department with any questions. Over the weekend

I did email them twice asking how I can pay the $1400. balance and received NO response back. My cruise still showed on my account

so I assumed it was Hurrcane Sandy related.I get going on Monday

Oct. 29

and still cant get anywhere online

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