Chase Pickerington Ohio Review

I booked a package to Mexico with Vacation Express for me and three friends. Our trip was booked incorrectly from the beginning. The first invoice was $2000 more than we were quoted. I called and they sent the second invoice. The second invoice changed the number of nights on our trip which left us without a room on the last night and our flight (which was included in the trip) didn’t leave til the next night. I called immediately and pointed it out and asked them to correct it. They never corrected it and never returned my many, many calls over the next few months. At one point I was on hold for 45 min. twice and was told that a supervisor would call immediately and no one ever did. I filed a dispute with Chase and so did two of my other friends who paid by Chase. The bank filed against me and did not refund me while i just found out a week ago that the bank refunded my other two friends. Calling them, I was assured that they had no intention of refunding me and that I should contact Vacation Express. I want to know why they refunded them and not me. I was told, there was no more money and they had other infCo I didn’t. I faxed the documents several times to them and even faxed my friends claim to them so they could investigate. Vacation Express says they have suffered a HUGE loss and they will not refund me. I want to know why three of us was refunded and not me. I am a senior citizen with a limited income as well. Not only was i refused the refund, but the manager of the Claims Department was rude and disrespectful. I have submitted a Ripoff Scams for Vacation Express as well. Thaniks for your help. (((REDACTED)))

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