After sending this email 4 times and 3 separate calls they refused to make Any effort to help refund points or my money back. I accidentally made a reservation for a day early. Upon arrival the hotel said they could not switch my night even know there were rooms available. Called cust svc and they called the hotel which said they could not switch the date nor credit back my account the 30000 points which I purchased when your firm had a %50 sale($270.00). I’m so frustrated because I did not utilize the points or the cash I spent on the points and I’m getting nothing in return. Please help me figure out a fair remedy to this issue. I would appreciate that I recieve something in return for the $270.00 I used to purchase points with rather than them just saying oh well… you made a reservation in error and we’re keeping your $270.00. I want the points back on my account or my money refunded. A month later this is the email they sent me: I appreciate that you took the time to give us valuable feedback about your reservation made on our website. It was disappointing to hear the experience was below expectations. We are here to make this process as seamless as possible to get your trip started on a high note. I have researched your concerns to ensure we covered all bases. Our website displays all relevant information prior to confirming, cancelling, or changing any reservation. We do hope that you will give us another chance in the future and stay with Choice Hotels. This is unacceptable….. they’ve made no ethical remedy considering the circumstances… very disappointed. Beware of their practices.