Circuit City Extended Warranty Mahwah New Jersey Review

Here is my response to Circuit City shipping an inferior monitor to replace a failing Sony CRT. It’s long, but detailed for documentation… nI have just received a replacement monitor for my failing Sony HMDA440 19″ Trinitron CRT. While my experience on the phone processing the repair/replacement request was very satisfactory – the associate was very courteous and professional

the actual fulfillment of the warranty terms was not. nI was lead to believe on the phone while processing the repair replacement request that your warranty would not opt to try to repair the Sony (which would have been the most satisfactory solution as Sony no longer makes CRTs) due to costs

but would try to find a new or refurbished replacement. If the replacement could not be found

a generous CC gift card would be sent so I could apply it to a replacement monitor of my choice. nAfter being placed on hold for a few minutes (assuming a search had been initiated)

the associate returned and suggested that fulfillment would likely come in the form of a gift check. I assumed the associate found that there were no replacements available or it would be less costly for the warrantor to fulfill in this manner. I told him if it wasn’t possible to repair or replace than that would be fine

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