I purchased a laptop computer in June 1999 and an extended warranty which was to expire in June 2003. In November 2000 I had a large blue area appear on my display. I took it to Circuit City. nI was eventually told I would have to call an 800 number to obtain a box to ship it to a central repair facility as they did not have the capability to fix it locally as it had a DEFECTIVE LCD. After 10 days I received the box; I packed my laptop in accordance with their instructions and sent it FEDEX (prepaid) to the repair facility in Michigan. nA few days later we received a message on our answering machine which stated that the laptop had a CRACKED LCD and they were returning it unrepaired as the extended warranty did not cover cracked LCDs as this was considered customer abuse. nWhen I received the laptop back (in the original container in which I had shipped it) it was certainly cracked. It looked like a kaliedoscope. It had obviously been significantly damaged after I had shipped it. The remarkable thing is that the container contains no evidence of abuse in the FEDEX system even after being shipped to Michigan and back. No dents, cuts, etc., on the container. And the computer was anchored inside the box just as I had shipped it and the anchoring material is not damaged. Therefore, it obvious to me that the laptop was DELIBERATELY destroyed to preclude them from having to honor their contract for an expensive replacement item. nOf course Circuit City says my beef is with FEDEX since it must have been damaged by them. I dont believe for a minute FEDEX is responsible and I have refused to file a claim with them. I took it back to the store where I purchased it and was offered $400 off of a new laptop. Fat chance I would spend additional money with Circuit City! I just want them to honor their contract. nI have finally sent a letter to the Corporate Headquarters in Richmond, VA. This occurred about 10 days ago. I have not yet received a response but dont expect any relief from them. I have since purchased another laptop (need I tell you that I did not buy it at Circuit City). And eventually I will see about repairing the damaged one. nInterestingly, I had taken the laptop to a computer store which will remain nameless prior to taking it to Circuit City. Their estimate for repair was $620. Circuit Citys estimate was over $1,000. Talk about inflation! nThe main purpose of this rip-off is to make others aware of the Circuit City scam as regards extended warranties. I also sent a copy of my complaint to Circuit City to the Attorney General in the state where I purchased the laptop.
Richmond, Virginia U.S.A.
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