2 years ago we purchased a computer package from Circuit City in Athens, GA. We were sold a very costly extended warranty. The salesman sold us on the warranty when he said that it would entitle us to in home service for the next 4 years. 2 weeks later our computar broke and I called the store. That is when I found out that the warranty does not go in effect until we had the computer for 12 months. I had to lug the entire computer back to the store. nAfter just three months I has been traded out of 6 junk E-Machine computers. I do internet research and during this time I was losing several hundred dollars every week my computer was down. I was talking to the store each and every day. At that point I called the district office, and talked to the district manger, who instructed the store to trade me into a better model of computer. nI was also told that E-Machines were junk and that he was embarrassed that his company kept selling them. I was told that I had to keep all the components of the old unit (printer, monitor, ect.) Not one month into the new hard drive our monitor went bad. nI was reffered to the warranty provider, who jerked me around almost 2 months, before caving in and sending me a new monitor. That monitor lasted just 3 months and it too went bad. I have not be sucessful in getting the store, or their warranty provider to return my calls. I went to the store last week and attempted to borrow a loaner moniter to get me through and the store told me that they had done all they could to accomadaite. nI had to go out and spend almost $200.00 on a new monitor. The bottom line is I have never been able to get a service tech out to my house to service/replace anything for me. I am now out a considerable amount of money, in lost wages and for replacing broken parts. nSherrinjefferson, georgia
4110 Atlanta Hwy Bogart, Georgia U.S.A.