Cocoon Urban Day Spa

GROUPON… THEY DID NOT RESPECT THE GROUPON.

So, the girl at the front register decided that the original service that was booked was not identical to the treatment on the site…

Let’s take a look at the facial services in question:
“Voucher for O2 Blast + Dermaplanning + Peel” VS. “O2 Facial + Dermaplanning + Peel”

Felt extremely overcharged, ripped-off paying an additional $114 – I am sad I had to argue with the girl at the front the difference between the service Oxygen “blast” in contrast with the Oxygen “facial”. The groupon stated it was an “Oxygen blast”. I am extremely disappointed that I had to pay on top of the voucher. This verbage is something we should not have to read on closer inspection, I find it confusing and not worthy of going back.

As far as Cocoon Urban location in SOMA… I am never going back to this office again as long as the girl at the front register cannot respect the services offered in-person; that were confirmed online. She also argued with me on what a “deposit” was when you confirm a booking. Why would anyone use a deposit as a credit. Make sure you mention the groupon upfront or the girl making the transaction will make sure to rip you off. I have never WASTED SO MUCH TIME ARGUING HOW TO HANDLE A DEPOSIT. WHY WOULD YOU CHARGE FOR A DEPOSIT!

Share Review:
Yes it is. Based on the user review published on YScam.com, it is strongly advised to avoid Cocoon Urban Day Spa in any dealing and transaction.
Not really. In spite of the review published here, there has been no response from Cocoon Urban Day Spa. Lack of accountability is a major factor in determining trust.
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Cocoon Urban Day Spa is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
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The above complaints and comments against Cocoon Urban Day Spa were submitted by YScam.com user(s) and have been published as-is. YScam.com does not edit, alter or remove content published by it’s users. There’s no amount of money a business can pay to manipulate their complaints and YScam.com will NOT entertain any request to remove the complaint on Cocoon Urban Day Spa at any cost whatsoever.
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