Complaint: I have been with COMCAST/XFINITY less than two months and after speaking with many so called “TEAMMATES”” I still have a incompleted installation even though the installers say that it is complete. It has been a nightmare from day one. The cable lay across my lawn for weeks as they were going to bury it (Forget cutting the grass there). In addition the phone service as well as the TV and the Internet was not at all dependable as it would shut down for no apparent reason. Agents said that it was due to the weather. The universal excuse that they are trained to spout out to us dummies. And after all of that they came over and put part of it in the air and part across my lawn because I didn’t want my asphalted driveway dug up for the cable but they said they would go around it. They didn’t bury any of it. I lost count of the number of chats and phone calls that I have wasted my time over trying to get this resolved but all they want to do is get my name and phone number and sometimes later email me to vreify to them my address. This has happened so many times that I am fed up and disgusted with there CUSTOMER NO SERVICE. I even went so far as to contact a big cheese or touts to be on XFINITYs web site named TOM KARINSHAK. He did get someone to come over but they did not complete the job. Pictures are on F/B for free advertisement. Not to mention the twelve (12) yes Twelve(12) hour window that the installers are afforded to be there. So I put my life on hold twice for them only to have them not show or make a phone call to say they would not be here. I have asked for a refund of the $60.00 installation fee because it is not fully completed and does not appear that it is going to be. They strung me along until it was to late to cancel their service (30days). As I said

Tags: Internet Services, Service Provider

Address: I am disguested with this inept cable and internet provider. I’m going back to my prior one. If they don’t release me and give me my refund I will be stuck with these clowns for two(2) years. Heaven help us.”



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