CompUSA & Wheresmyrebate modesto California Review

On 10/26/03, responding to an ad in the local newspaper that had been running for months, I finally bought an Epson Stylus 2200 printer from the CompUSA in Modesto, CA. The ad said I would get a $100 CompUSA gift card if I bought the printer. nI filled out the rebate form and sent my ORIGINAL barcode, which was requested by CompUSA as a criteria for getting my gift card. (I kept a copy of it, of course.) nOn 1/12/04, when I didn’t receive my rebate, I looked on the www.wheresmyrebate.com website to find my rebate (as printed on my original receipt). No rebate was listed there for me, so I called the 800 number on my sales receipt. This place is in New Rochelle, NY. They told me that the gift card hadn’t been sent out yet, but it would be mailed out 2/2/04. I waited and waited and still no gift card came. nOn 3/15/04 I checked the wheresmyrebate.com website again and still found no rebate for me. So I called New Rochelle again. Suddenly, the customer service person was gone and I got a dial tone. When I called back, the man there said that the “system”” was down. nOn 3/17/04 I called again. I was told that my gift card would be sent right away. I waited and waited and still no gift card came. nOn 5/10/04 I went back to the local CompUSA in Modesto

explained everything to the man at the help desk and was given the customer service number for CompUSA (corporate I suppose). I called them

they put me on hold while they called New Rochelle

then came back on the line and they told me I had “”dropped out of the system”” and that it was a problem for Epson to resolve. nWhen I called Epson

the customer service rep. was a little surprised. She said that they had nothing to do with a CompUSA gift card and that that was CompUSA’s offer. I agreed. When I hung up

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