Coral Resorts- Coral Sands Spring Lake North Carolina Review

I have 3 main complaints about the Coral Resorts in Hilton Head SC. n1. Lied About the Maintenance Fees to Sell the Property. n2. Poor Customer Service- does not return calls. n3. Offered Gifts That Were NOT Received to Help Sell the Product. nWe purchased a Tri- Annual property at the Coral Resorts on 6-11-12 in Hilton Head, SC. The day after the purchase I made several calls to try and discuss the details, but my calls were not returned. That should have been my first clue that this was a mistake to purchase. We felt like the whole process was very rushed so my husband and I drove back to the presentation office unannounced and asked to speak to our sales person- Terence Singleton . We were told he was unavailable. We were able to speak to a second agent Spencer Fulkert who reviewed the information we were given and assured us that everything we were told was correct. We returned home that day. nAfter returning home I immediately wanted to look into booking the FREE Carnival Cruise. I called the number listed in the brochure only to find out by the representative that there is suppose to be a certificate that should have been given to us. I immediately made an attempt to get in touch with Coral Resorts, but my messages went unreturned. I also Called RCI several weeks later to find out that we did not receive that package of “Points”” we were offered at the presentation. nAfter hearing this information I sent a Certified Letter to Sherri J. Smith asking to be released from the contract. I informed her that it would be in the best interest of both parties to release us from the contract

due to the fact that I have made several attempt to contact the representatives at Coral Resorts and my call have gone unreturned. As of this date I have not received any contact back from Mrs. Smith. I know they received the letter because I was able to track it using USPS online. n***We were informed at the sales presentation that the TRI- Annual Maintenance fee would be $625 billed over 3 years

so $208.33 due in January. I was completely shocked and upset when I received a bill for 996.55 due Jan 15

2013. $788.22 more than I expected. I called Reba Management and was told I could face foreclosure and 200% Late Fee if left unpaid

so of course I paid by the due date. I informed Reba Management that there must be some mistake and Reba Management informed me only Coral Resorts Owners Services could help me. The same number I have been trying to get through to for 6 months. As of this date I still have not received sufficient correspondence from the Owners Customer Service Department. When You call you get a secretary who says she will leave them a message and they will return my call . I am still waiting for someone to call and speak to me after more than 20 calls to them. I received one voicemail from them stating they were “”returning my call””

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