Complaint: Every time we have a service call w/Ricoh (whether the tech comes out or I submit a ticket) we get a call shortly after from u2018customer service’ saying u201cthe toner weu2019ve requested is on sale @ a discounted price.u201d IT IS A SCAM-somehow a 3rd party vendor is getting tipped off that we have a service request through our RICOH corp. account. Next thing you know, we recieve a box of black RICOH toner and 2 weeks later we get a bill for $498.97. ***Our toner is INCLUDED in our contract.***The one time they got away w/it, I sent the toner back-return to sender. Unfortunately a couple of weeks ago our tech was making a routine visit & shortly after-our office received a phone call. It sounded legitimate & they told both ladies (addressed our employees by 1st name)our toner was on its way. Sure enough we received a toner cartridge that I didnu2019t order. Today I called Corporate Imaging Solutions to find out HOW they’re obtaining our ticketing info through the password protected Ricoh website-I spoke to a LARRY, 1st he mocked me, by repeating my questions-imitating my voice, then he hung up on me. Absolutey unbelievable. IF you recieve a box of toner (or other products) DO NOT OPEN & USE THEM. Hold on to these goods for approx. 2 weeks. That’s when you’ll receive the invocie w/return instructions (that also state they’ll charge a 20% restocking fee). Return your goods w/the invoice-DO NOT PAY!!!
Tags: Computer Fraud, Computer Service & Repair
Address: 227758 Santa Margarita Pkwy #541 Mission Viejo, California USA