Complaint: I received a promotion from Cox by mail for Internet, TV, and phone services, with no contract for 2 years at an excellent price plus having a $100 prepaid VISA. I accepted the offer and had the services installed. My first hint of a scam occured when the VISA did not arrive. I called the number on the promotion and was told the person in charge of the VISA was out and would call me tomorrow. Of course, no one ever called. I never got any satisffaction with any phone calls, so I complained to BBB. Cox responded by saying they never offered a prepaid $100 VISA, and I should upload the promotional offer. I did, and COX apologized and gave me a $100 credit on my account. So far, all is good. Eight months later Cox raised the cost of its services to what it would be with no promotional. I called, and the representative said my promotion was not locked into a service contract for two years, therefore it can raise the cost. These lying people probably did this to every person who accepted the promotion. I had pre-pay with my credit card and just accidently happened to notice the increase. Not may people witll check their cards for an increase for a service they have had for 8 months with 16 left to go. It is a scam pure and simple. I immediately cancelled Cox and advise everyone to stay away from this company with its scams.
Tags: Internet, Phone, TV Services
Address: 1906 Eraste Landry Road Lafayette, Louisiana United States
Phone: 337 456 4460