Currys Dixons Mastercare Abingdon Other Review

I have over the last few years bought a number of items from Currys and Dixons and taken out their Mastercare Coverplans. These service agreements refer in several places to expert helplines and fixing simple problems over the phone, eg n1. “When things go wrong

simply phone one of our customer helplines where you can get immediate advice and help to repair many products””. n2. “”We provide a range of expert helplines where good advice is only a phone call away.”” n3. “”If we are unable to fix the problem over the phone….”” (this refers to a number of brown goods). nIn the past I have successfully used these

saving an engineer from coming out and therefore having to take time off work. nHowever

despite still being referred to on the new service agreements

these phone services are no longer available (except for PCs). If you phone Mastercare they say there is no technical or repair advice available by phone. In their words following my letter of complaint – “”Mastercare deal with the booking of engineers and offer a repair service only. The Mastercare line is not an advice line””. nSo

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