Submitted: 9/12/01nModified: 9/12/01 nGood Day: This may sound odd, but I live in New York City, just a couple of miles from the World Trade Center. My mother lives even closer. Yesterday, as you know, was a horribly tragic day. I am grateful to say most of my friends and family are well and accounted for, including those that worked in tower one and two still on duty in the NYC Fire Department. nMy place of business is closed and I sit home shocked and feeling sickened and powerless. There is nothing I can do about these major events but as my day at home progressed I realized I could do something about pursuing a compliant. This complaint is against my own people, fellow Americans who took my money and in exchange I received a product that didn’t work and a refusal to grant me a refund. nIn Dec. 2000 I paid $85.00 to Cybervision/C3Dnow/Wicked3d (877) 700-1750 for PC game related 3D glasses and software. I never got it to work. I followed the instructions, called tech support and followed their instructions and it still didn’t work. I was disappointed and frustrated, I love my PC games. nMy last 4-5 e-mails to their customer service and tech support staff were subject titled Possible Refund so we’d all be on the same page. If we could not get it to work after a certain point, I’d get my money back – no harm no foul. nWhen I did request my money back they refused. They quoted a No Refunds After 21 Days policy that was not in their literature, on their invoice or mentioned in any of their e-mail responses to my Possible Refund communications. I ngot the sense that they thought it was funny that I was frustrated and further enjoyed my anger and disappointed at losing my money to people and a product that had failed me. I’d love to be wrong and be the only person who wound up being treated badly by them- I would feel less ripped off or abused -but the simple truth would still be the same. nIn a reply to the Better Business Bureau they stated that my expectations were unreasonable. I had only two expectations: n1. That their device and software would work. n2. When, after many efforts on their part and my part, it still did not work, that they would refund my money. nI don’t see these expectations as unreasonable. I experience their treatment of me as a frustrated consumer both unprofessional and dishonorable. nIt seems petty now in the face of the horrific attack so close to my home and family. I’m powerless in the face of this massive foreign threat. nWith unpaid time off on my hands I’m hoping to get help with this domestic consumer frustration. These people have some of my hard earned money and the proper and ethical thing to is to return it to me.
NYC, New York U.S.A.
Audio & Electronic Retail Stores