Danville Travel Inc. Milpitas California Review

First, let me say that I sent this complaint to the company and I have heard no word back – not one apology. I would not use this travel company again. To summarize our experience: the lady didn’t know what she was doing, she didn’t do anything we couldn’t have done for ourselves, the emergency line didn’t work, and no help was offered to help when they finally did contact us. If I could give a 0, I would nHere is the letter I sent them detailing the ordeal that my boyfriend and I went through… nFirst, my boyfriend had asked for travel insurance with Danville Travel and apparently, none was ever purchased by our agent. She even told us in an email that we had decided against it when we certainly did not. I buy travel insurance with almost every trip and my boyfriend thought it was a good idea. She said the insurance would not have covered the issues we had (which I will later explain) but the fact that we asked for it and it was not done is unacceptable. Through the entire process there was sporadic communication and something important such as this was obviously missed. nAfter the cruise and plane tickets were booked, we began researching our ship’s information. It seemed like after we paid for our trip, we had to plan the rest. I have used travel companies before and they assisted me with all the travel plans and not just the part of taking our money. nOne of the themes I noticed on the forums and travel information on taking a cruise is that the traveler should get to the port of destination the night before. The flight Pat booked us got us to Fort Lauderdale at 6am the morning of the cruise. This may seem like plenty of time, but with the cancellations and delays, it was not. We talked with a couple on the cruise who is from Napa and they said they got to Fort Lauderdale the night before the cruise disembarked with no problems and boarded the ship as expected. I feel like this is an important piece of advice the travel agent should have known about and should have passed on to us. The couple from Napa also saved a considerable amount of money flying there a day early which more than paid for their lodging for the night. nThe day before we leave, Pat calls my boyfriend and said she spoke with the “cruise guru”” in the office and she said we were going to have a great time. I am just curious why we were hearing about this expert the day before our cruise and not in the planning and booking process. I have a feeling things would have run a bit smoother had this “”cruise guru”” been consulted more than just the day before we left. nSo

we get to the San Francisco airport on June 22. We find out our direct flight to Florida was cancelled and the airline would get us there by going through JFK. When our plane began to have mechanical failures and we knew there were going to be more delays

we began to call Danville Travel’s emergency line. Not only did no one answer

there was only an option to leave a voicemail on the regular business line. I ended calling 15 times in SFO and JFK airports. I even posted a plea on Facebook because I didn’t know what else to do. nThe first communication received was a voicemail on my phone at 1pm Pacific time on June 23. By then

we were already in Jamaica (so that we could catch the cruise there). If someone had gotten back to us sooner

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Danville Travel Inc. Milpitas California Review is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
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