I was so offended by the way I was treated Day Eye Center . The staff constantly talked down to me even though they could see my date of birth on my chart and knew I was not a child. The receptionist asked me if I wanted to add in a contacts exam to my glasses exam and I asked if it would be covered by insurance. She said yes but then later charged me full price for it.
The doctor asked me if I cleaned my contacts often and I answered honestly that I did and he proceeded to look under my eyelid (which was very painful) and told me I had a “rash” on my eyelid and that I needed to start wearing daily lenses so they would stay cleaner. When I asked if I could just clean my extended wear contacts (which are approved to sleep in) more often to alleviate this problem, he laughed at me but never answered the question.
I felt like I was being forced to use contacts I did not want – and I wasn’t even there for contacts! He also acted like he had really caught me doing something “bad” by checking my eyelid for an imaginary rash – he was so condescending after. But I was completely honest about how often I cleaned my contacts and I had no eye irritation problems whatsoever.
The “eyewear specialist” lied to me about the glasses I wanted coming in the color I wanted and charged me without checking them and had to call me later to let me know they didn’t come in that color so I had to go back to get a refund. While there, I requested my prescription so I could go somewhere more affordable to buy glasses and I was given the runaround until I basically demanded it. The receptionist then told me to make sure I took the prescription somewhere that took my insurance so that I could afford it.
When I asked for the contacts prescription, I was told I couldn’t have it until I had tried the terrible contacts I hadn’t asked for and that it would’t be written for the contacts I wanted anyway, so I just left. I’d like to point out that it is illegal for eye doctors to not give you your prescription – and they’re supposed to give it to you without you having to ask, just like any other doctor.
I basically felt taken advantage of and cheated the entire time I was there, and I was treated like a child even though I am an adult with an adult job who pays for her own insurance and can afford her own glasses with or without insurance.