Delta Airlines Navarre Florida Review

Here is an excellent example of POOR CUSTOMER SERVICE that we experienced on a recent Delta flight: We purchased airline tickets in April with a departure time of approximately 1240pm from LAX to ATL. After we arrived in the airport (months after purchasing them) we were told our flight had changed from 1240pm to 11am. The woman at the desk, Annette, confirmed that Delta had NOT informed us (even though they had months to do so) that the flight had changed in anyway even though they did have our contact information. I asked for a supervisor and Sergio R came to the desk. He stated that there were no seats on the next flight in order to at least try and make our connection. When I asked him to confirm he said “I’m not going to lie. We do have first class seats available

but I’m not giving those to you””. Now

I don’t care what seats I get… if Delta screwed up and didn’t notify me of the times changing I want a seat that I paid for at the time I paid for. Nothing more… nothing less. Sergio R eventually found seats and told us to proceed to the gate and he would call up there to confirm them. When we got to the gate

I told him that Sergio got us on the flight and the woman laughed at us and said “”oh no

you’re on standby. There are a number of people ahead of you on this flight””. So basically Sergio flat out lied to us to get us on our way and no longer his problem. I don’t understand how customer service can perform in this manner and not expect repercussions. Not only this

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Delta Airlines Navarre Florida Review is rated 1 out of 5 based on the complaints submitted by our users and is marked as POOR.
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