Disney’s Grand Floridian Resort & Spa Duluth Georgia Review

Each year, our two families conduct an annual corporate meeting/vacation at an exclusive hotel. This year, we decided to book a couple of high-end suites at the Grand Floridian hotel within the Disney Park itself t. We did a last minute booking the morning of September 19, 2010, for two (2) suites at the same time and booked them at the same time from September 19 to September 25, 2010 for both rooms. Upon our arrival, we were met by the Concierge who verified both of our families’ stays and rooms (1st Confirmation of our length of stay). The first four nights of our stay in the suite was trouble free up until Thursday September 23, 2010, upon which we recieved a front desk recording indicating that we were scheduled to check out on Friday morning in the room that my family was staying in. I immediately called the front desk to question the recorded information for a Friday checkout and told the front desk assistant that my room was originally booked fior a checkout day of Saturday September 25, 2010. He responded by saying that “you probably just got one of those crazy recordings for early checkout…we’ve been having problems with these recordings today””. The front desk assistant then checked our reservation and said “”don’t worry about it

your good for the Saturday checkout”” (Second confirmation or our length of stay from the hotel staff for a Saturday Checkout date). We then made ours and the other family’s plans for Friday’s events in Epcot Center. On Friday mid-day

I recieved a voicemail from the hotel management that my belongings were still in our room and that I needed to move it to another room. I immediately called the hotel

and after serveral minutes of conversation regarding our comfirmation with their own staff regarding our checkout day for Saturday

they were insistent that we come back to the hotel to move our belongings or that they would do it for us since their records show that our checkout time was for Friday. However

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