Complaint: Contacted Doubleclickittfixit via email for estiamte on repair of a Macbook Pro Logic board. It was missing the two sockets for the fan and a torn cable for the trackpad. I outlined the problem in the email. He teturned the email with an estimate of around $127. I then submiteed a request for repair on his website and sent the board to him. Over a week later I get a email with a PDF file containing his estimate which was tripple what he told me in a email. I then asked him to return the logic board, I would pay return shipping. He replied that i should look at the contract. What contract? Somewhere in the fine buried in the fine print on his website is a $50 charge for diagnostics. Note that he does not take credit cards or PayPal, only checks. He said I had to pay the $50 or he would ruin my credit. I told him I was not going to send a check as I didn’t trust him. I then found out his BBB rating is a F, and that he had been conficted of the same type of offense before. I then filed a complaint with the local Police, and the Federal Trade Commision. He now has my logic board for my laptop. I had taken the laptop previously to a repair location in my area and the looked at it for Free and told me what it needed. Mr. Howell also claimed it need a capacitor that came off. The board was packed carefly and no capcitor had come off. He refuses to return the logic board. It also had 8gb of ram on it, worth more than is $50.
Tags: Computer Service & Repair
Address: Internet USA