I signed up just so I could leave a review on Dr. Farah Khan. I really don’t know where to start … FYI – I tried to submit this with zero stars but it would not let me.
I came down with the flu last August, called Dr. Farah Khan’s office to make and appointment and was told she was out of town and could not see me until over a week later. I asked if there was anyone else there that could see me – the staff said that Dr. Kahn is the ONLY doctor in the office. I explained how sick I was and what can I do?
The staff told me to go to the E.R. – for a $500 co-pay, NO WAY! I ask what other options do I have and the staff member told me I could change Primary Doctors in my HMO to someone else, go see them, and then when Dr. Kahn gets back, I could change back. Say what?! I then asked about the Walgreens urgent care clinics and the staff member says, “Yeah, I guess you could go there”. So I went to Walgreens, paid $80 and was done in less than 10 minutes walking out with my antibiotics.
Fast forward … I go see Dr. Kahn in Feb with the flu (yes, again) – after seeing THREE different nurses, the doctor sashays into the room … I very calmly and professionally try to share with her my experience in August and she immediately jumped on the defensive, interrupted me, talked over me and went out of her way to tell me it’s the HMO’s fault, not her staff. I tell her that she is not hearing me – the HMO is not my problem, my problem is how her staff handled the situation. Needless to say, I was met with more defensive responses, whatever.
Fast foward again … I call Dr. Kahn’s office to inquire about any vaccines I may need because I will be travelling to Australia. The staff member tells me she will leave a message for the Dr. and they will call me back. I wait 5 business days and call back. The staff member says, “Oh yeah, the one going to Australia … I’ll call you back”. Two business days after that, the staff member calls me and tells me I need about 5 vaccines and that Dr. Kahn’s office “doesn’t carry any of them”. Huh? One of the vaccines was for Mumps, so I explain that I know I got that vaccine as a kid – isn’t it good for a lifetime? The staff member doesn’t know, but she will call me back. It’s been 3 weeks and I have not received a call back.
Today I call because Walgreens advised me that my birth control perscription doesn’t have any refills and they will fax a request to the Dr. office. I call the Dr. office to hopefully speed things along and the staff member tells me it takes 24 hours for refills. I ask her why didn’t the Dr. perscribe more than 2 refills for me when I saw her in Feb? The staff member says that the Dr. always perscribes 6 refills at a time. I conclude I should have 4 more refills and can the staff member send me a copy of the script so I can take it Walgreens. The staff member says no, it’s electronic and I can’t get a copy. I ask her then what should I do? In a very dramatic huff, the staff member very dismissively tells me, “Fine, I will call Walgreens for you”. WOW – great service … NOT!!!