Expedia, Inc. Foxboro Massachusetts Review

For several weeks I have been trying to plan a vacation for 2 to Orlando, Florida from Boston. We will be traveling over the Memorial Day weekend and have a specific hotel in mind (JW Marriott). After navigating a number of airlines, travel sites, and price comparisons, we found what we thought sounded like a great deal on Expedia. We have used them many times before and have never had a problem. Until now!! nOur selected dates are 05-21-09 through 05-26-09. Many of the popular travel booking sites such as Expedia, Travelocity, Orbitz, etc., have shown similar prices (approx. $725 pp rt) during the beginning of our search. However, Expedia’s prices suddenly dropped significantly one day ($566 pp rt), and we were ready to book the trip. We selected our dates/times and continued with booking. SUDDENLY, the price goes right back up to the originally listed ($721.58 pp rt). What a bummer. Understanding the complexities of travel and airline prices, we resume our search for a better price. nWithin a couple days of this happening, it happens again on the Expedia website. This is very disappointing to say the least. Meanwhile, other websites have consistently shown the same price for the same package. nAfter this happening a third time, I decided to call the number plastered all over their website. I explain our situation and discontent. The “booking agent””

Brandon

was very polite

but said that was a case for customer service. I was then transferred and spoke with Amelia one time and Danielle another. nPrior to even knowing which airline we had chosen

Danielle immediately defended their website prices by stating that “”Air Tran”” is always late updating their prices. I then told her it was Jet Blue we had been selecting. She said there was nothing she could do to honor the originally listed price of $566 pp rt. Amelia said much of the same. I suggested they speak to the Expedia webmaster to rectify the bogus price listing. nOver the next several days (February 23

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