Expedia Southington Connecticut Review

I made a reservation for a room at G.G.Tibet Inn in Burlington, VT, on June 29, 2015 through Expedia. The reservation is for August 8, 2015, for two nights. After I made the reservation Expedia sent me a confirmation showing the price and when I can cancel if need be. The date I am allowed to cancel this room is June 28, 2015, one day before I made the reservation. There was no mention anywhere that this reservation is non-refundable! I called Expedia and explained what I thought was an error three times, but first they told me to call the hotel and then that they have to obey the hotel’s policy. I called the hotel, but the owner said to call Expedia. Each of them blames the other and I am in the middle just paying for their dishonesty! I called the hotel twice, and I found out from the owner that he refunds everything if cancellation is done the same day before 3PM, so Expedia has no reason to blame the owner for his policy. At first I just wanted to have that cancellation date changed because it seemed an error, but at this point I want to just cancel my entire reservation, as this business does not seem honest to me. Now they want to charge me $169.76 for the cancellation! On Better Business Bureau’s page there is another complain about Tibet Inn and the hotel owner’s answer is: “As per our policy

which is very fair

the cancelation prior to 3 PM of the arrival date… is refundable””. Why am I charged such a fee by Expedia when I wanted to cancel more than a month in advance? Expedia is a very dishonest company. Awful!! They out me on wait for ever and then they do not solve any complain. Ruxandra Iliescu”

Nationwide USA

18665996674

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